POSITION                  Hostess

REPORTS TO            Head Hostess, Reservations Supervisor, Reservations Manager 

PRIME FUNCTION

As a Hostess at VKD Hospitality, you will be the first point of contact for our guests, responsible for creating a positive and welcoming atmosphere. Your primary role is to greet and seat guests, manage reservations, and contribute to the overall smooth operation of the front-of-house.

TASKS, DUTIES AND RESPONSIBILITIES

1. Reception:

   • Warmly greet and welcome guests as they enter the venue.

   • Utilizing Sevenrooms to manage the waitlist and reservations efficiently.

   • Escort guests to their tables and provide menus.

   • Keep the reception area clean and tidy.

1. Reservation Management:

   • Take and confirm reservations over the phone or through online platforms.

   • Maintain an organized reservation system and communicate effectively with the serving staff.

1. Seating Arrangements:

   • Ensure efficient and fair seating rotation for servers.

   • Accommodate special requests and preferences whenever possible.

1. Communication:

   • Coordinate with the serving staff, kitchen, and management to ensure smooth operations.

   • Communicate wait times and special instructions to guests.

1. Guest Assistance:

   • Provide information about the menu, daily specials, and promotions.

   • Assist guests with any inquiries or special requests they may have.

6.     Trainings:

·       Attend restaurant and reservations trainings to stay updated on industry trends, new techniques, and offerings.

Qualifications and Skills:

·       Excellent interpersonal and communication skills.

·       Customer-oriented with a friendly and positive attitude.

·       Ability to handle high-pressure situations with grace.

·       Strong organizational and multitasking abilities.

·       Familiarity with reservation systems and basic computer skills.

·       Previous experience in a customer service or hospitality role is a plus.

·       The position may require standing for extended periods and working evenings, weekends, and holidays.

Benefits:

·       Visa and medical insurance

·       Free meals

·       Paid Holidays

·       Flight ticket allowance to home country after every 2 years of service

·       Career Development Opportunities

Career Progression Path:

• Your career progression based on performance, expertise and leadership skills includes roles such as Head Hostess, Reservations Supervisor, Reservations Manager

Job Performance:

Your performance will be measured periodically (usually during appraisals) against the standards outlined in this job description as well as metrics outlined by your manager, including:

• Seating Efficiency

• Reservation Management

• Upselling and Promotion Awareness

• Team Collaboration

• Customer Satisfaction Score

• Competency Score.

• No. of Written Warnings

• Compliance with Working Hours