POSITION                  Waiter

REPORTS TO            Restaurant Supervisor, Restaurant Manager

WHOM REPORT        Runner

PRIME FUNCTION

As a Waiter, you play a crucial role in providing exceptional customer service, ensuring a positive and memorable dining experience for our guests. Your responsibilities include taking orders, serving food and beverages, and maintaining a clean and welcoming environment. You are an ambassador of our restaurant and are instrumental in creating a positive and memorable atmosphere for our patrons.

TASKS, DUTIES AND RESPONSIBILITIES

1. Guest Service:

   • Greet guests with a warm and friendly demeanor.

   • Assist customers in choosing menu items and answering questions about the menu.

   • Provide attentive and personalized service, ensuring guest needs are met promptly.

2. Order Taking:

   • Ensure all orders are complete, correct and meet quality standards.

   • Relay orders to the kitchen staff, ensuring special requests and dietary needs are communicated.

3. Food and Beverage Service:

   • Serve meals and drinks to guests with attention to detail and presentation.

   • Ensure all orders are complete, correct, and meet quality standards.

   • Monitor tables and promptly remove empty dishes and glassware.

4. Table Setting and Maintenance:

   • Set tables with clean and properly arranged utensils, dishes, and glassware.

   • Keep tables and dining areas clean, tidy, and ready for the next guests.

   • Monitor tables and promptly remove empty dishes and glassware.

   • Assist with basic restaurant cleaning tasks as needed.

5. Billing and Payment:

   • Present bills to customers and handle payment transactions accurately.

   • Provide assistance with splitting checks or processing various payment methods.

6. Knowledge of the Menu:

   • Stay informed about the menu items, daily specials, and any changes.

   • Be able to make recommendations based on customer preferences.

7. Customer Feedback:

   • Listen to and address customer concerns, inquiries, and special requests.

   • Ensure guest satisfaction and handle any issues with professionalism and courtesy.

8. Cleanliness and Hygiene:

   • Maintain personal hygiene and cleanliness, including adherence to uniform and grooming standards.

   • Follow health and safety guidelines when handling food and tableware.

9. Trainings:

   • Attend restaurant trainings to stay updated on industry trends, new techniques, and offerings. 

   • Training and mentoring runners, ensuring they understand standard operating procedures and customer service etiquette. Provide guidance and support to foster their professional development within the establishment.

Qualifications and Skills: 

• Previous experience as a waiter/waitress is preferred but not always required.

• Excellent customer service skills with a friendly and welcoming attitude.

• Strong communication and interpersonal abilities.

• Ability to work in a fast-paced and high-pressure environment.

• Basic knowledge of food and beverage items, including ingredients and preparation methods.

• Attention to detail and a positive, team-oriented attitude.

Benefits:

• Visa and medical insurance

• Free meals

• 30 days paid annual leave

• Flight ticket allowance to home country after every 2 years of service

• Career Development Opportunities

Career Progression Path:

Your career progression based on performance, expertise and leadership skills includes roles such as Head Waiter, Floor Supervisor, Restaurant Manager.

Job Performance:

Your performance will be measured periodically (usually during appraisals) against the standards outlined in this job description as well as metrics outlined by your manager, including:

·       Order Accuracy

·       Upselling and Cross-selling

·       Table Turnover Rate

·       Check Average

·       Speed of Service

·       Customer Satisfaction

·       Inventory Management

·       Team Collaboration

·       Safety and Cleanliness

·       Upselling Performance

·       Attendance and Punctuality

·       Training and Development Participation

·       Exam Score

·       Communication Skills

·       Equipment Maintenance

·       Compliance Score with Instructions and Procedures

·       No. of Written Warnings